Hookt is available across all platforms.
iPhone, iPod, iPad:
All iPhone devices running OS 4.0 and up are supported, as well as iPod and iPad. Available on the App Store.
Android:
All Android devices are supported. Available on the Android Market.
BlackBerry:
All BlackBerry devices running OS 4.5 and up are supported. Available on BlackBerry App World.
Other Smartphones:
Other Smartphone devices, such as the Samsung Bada, Palm Pre, Palm Pre 2 and Windows Phone 7 are supported. Available by visiting www.Hookt.com on your mobile device.
Desktop Computer:
All desktop browsers are supported. Available by visiting www.Hookt.com from your desktop computer and selecting the Sign In or Join buttons at the bottom right of the page.
If you have any questions or concerns don’t hesitate to contact our helpdesk at support@hookt.com and we’ll do our best to get back to you as soon as possible.
Hookt Messenger is an instant messaging application that keeps you connected with all your friends and contacts. It’s fast, reliable, easy to use and 100% free.
Hookt Messenger utilizes your mobile device’s data connection to send messages faster and more reliably than SMS, plus you don’t have to worry about those expensive SMS fees.
Every Hookt user gets assigned a unique seven character ID that they can share with all their friends without having to give out a phone number or email address.
Your phone number and email address are used as the primary means of connecting you to your friends on Hookt.
Yes, it is free to send messages to contacts in other countries, just like it is free to email contacts in other countries.
Short answer, yes. Hookt will save up to 20 messages in each open conversation so you can pick up right where you left off if you sign out or sign in somewhere else. However, if you stay signed in you don’t have to worry about losing anything because Hookt maintains all your history and shared content in all of your conversations.
Hookt is offered in multiple countries and country codes can get a little tricky. Double check that you’ve included a country code, area code, and your full phone number. If you haven’t already, try adding a ‘+’ before your country code as well and submitting again.
If you or your friends are seeing the “unsupported message type” alert it means that your current build does not support a certain feature. Download the newest version of Hookt from the App Store and see what you’ve been missing!
Go to the “profile” page and click on the camera-icon appearing in the top-right corner of your profile pic. Upon clicking this icon, you will have the option of taking a new picture, or selecting an existing photo from a photo album on your phone.
We do our best to connect you with other Hookt users, but at least one of you needs to have the other’s contact to be able to connect. You can manually add someone by clicking on the “+” in the top right corner of the Friends page and entering their phone number, email, or Hookt ID.
While we try to make as many connections as we can on our end you can also manually add friends via phone number, email, or Hookt ID. You can also connect with your Facebook friends and post your Hookt ID on Twitter.
Creating a group chat is easier than ever! Go into an open chat or start a new one and select the group button in the top right corner. The group chat drawer will open and provide you with the option to add more people while also showing you which of your friends are already in that chat.
To block a contact, select the contact from the Friends page to bring up his or her profile. From here, select the “Block” button in the bottom right corner of the page.
There are two ways to go about deleting a conversation, you can either select the Edit button in the top left corner of the Chats page or you can swipe across the conversation you want to delete; both of these actions will trigger red deletion buttons.
Simply long hold on a profile tile within the Friends page to trigger the edit state. While in edit mode, clicking the ‘X’ icon on a profile photo will give you the option to delete that user or block/delete that user. Blocking a user will prevent them from getting auto added back to your friends list, but you can always manually add friends back through the Add Friend page.
When in a one-on-one conversation, every message you send will have a symbol on the right hand side:
- A pending wheel appears when the message is sending.
- A dark grey checkmark appears when the message has been sent.
- A blue checkmark with an ‘R’ above it appears when the message has been delivered and read.
- A red retry icon appears if the message fails to send. You can select this icon to resend the message.
Hookt makes it easy to save all your favorite photos! Any photos that you take within the app will be saved to your photo album automatically, but if you want to save a photo that someone has shared with you simply select it from within the conversation to open up the fullscreen view and tap the button in the top right corner.
If you or your friends are seeing the “unsupported message type” alert it means that your current build does not support a certain feature. Download the newest version of Hookt from the App Store and see what you’ve been missing!
In any chat, there is a small “smiley” icon just to the left of the text entry field where you write your messages. Clicking on this icon will trigger a popup with all our available emoticons.
If you need to edit any of your account details, simply go to your profile page and select the “Edit” button in the header. From here you’ll be able to edit your *phone number and email address or reset your password and Hookt ID.
*If your account is registered with a phone number outside of North America you will have to contact our support team at support@hookt.com in order to edit it.
To update your Hookt account with a new phone number, simply go to your profile page and select the “Edit” button in the header to edit your account information. Here you’ll be able to enter in your new phone number which upon verification will be tied to your existing account.
*If your account is registered with a phone number outside of North America you will have to contact our support team at support@hookt.com in order to edit it.
Once you tie your phone number and/or email address to your account you can choose whether or not it will be visible to your Hookt friends. If you turn this feature off, your Hookt friends will only be able to see your Hookt ID.
The sound options are located outside of the app within the phone’s Settings. Go into Settings then scroll down and select Hookt to simply toggle the sounds on or off.
There could be several possible reasons you are not getting push notifications. So let’s go through each of them one by one and see if we can resolve the problem.
The first thing that might be causing trouble is that your notifications may be turned off in the iPhone Settings. To fix this, launch the iPhone Settings and tap on the “Notifications” menu:
iOS 4 and iOS 5
Then, make sure that Hookt Notifications are turned ON for the “Badges”, “Alerts”, and “Sounds”:
iOS 4
iOS 5
iOS 4
iOS 5
After enabling push notifications for Hookt in the iPhone Settings, you need to turn OFF your iPhone for 30 seconds.
iOS 4 and iOS 5
Alright, now launch Hookt so that it can register itself with Apple Push Notification Services. After completing all of these steps, you should be all set.
Hookt Messenger uses the same internet data plan that you would use for email and web. As such, if you would normally pay cellular data roaming charges when traveling abroad / overseas for web and email usage, Hookt would be no different. However, Hookt would be free to use over a Wi-Fi connection. To confirm that your data roaming is disabled, go into your iPhone Settings, and select the “General” option, then “Network”. Here there will be a “Data Roaming” option that you want to make sure it is set to “Off”.
Go to the “profile” page and click on the camera-icon appearing in the top-right corner of your profile pic. Upon clicking this icon, you will have the option of taking a new picture, or selecting an existing photo from a photo album on your phone.
We do our best to connect you with other Hookt users, but at least one of you needs to have the other’s contact to be able to connect. You can manually add someone by clicking on the “+” in the top right corner of the Friends page and entering their phone number, email, or Hookt ID.
While we try to make as many connections as we can on our end you can also manually add friends via phone number, email, or Hookt ID. You can also connect with your Facebook friends and post your Hookt ID on Twitter.
Creating a group chat is easier than ever! Go into an open chat or start a new one and select the menu icon on the top right of the screen. This shows you a page with who’s currently in the chat and provides an option at the bottom to ‘Add Participants’. You can have up to 10 members in each group chat.
To block a contact, select the contact from the Friends page to bring up his or her profile. From here, select the “Block” button in the bottom right corner of the page.
Simply long hold on a profile tile within the Friends page to trigger the edit state. While in edit mode, clicking the ‘X’ icon on a profile photo will give you the option to delete that user or block/delete that user. Blocking a user will prevent them from getting auto added back to your friends list, but you can always manually add friends back through the Add Friend page.
There two ways to go about deleting a conversation. You can either long hold on the conversation you want to delete or select ‘Edit’ from the Options Menu. Once you have selected ‘Edit’ you can tap the conversation(s) you want to delete and select ‘Delete’ at the bottom of the screen.
When in a one-on-one conversation, every message you send will have a symbol on the right hand side:
- A pending wheel appears when the message is sending.
- A dark grey checkmark appears when the message has been sent.
- A blue checkmark with an ‘R’ above it appears when the message has been delivered and read.
- A red retry icon appears if the message fails to send. You can select this icon to resend the message.
In any chat, there is a small “smiley” icon just to the left of the text entry field where you write your messages. Clicking on this icon will trigger a popup with all our available emoticons.
If you need to edit any of your account details, simply go to your profile page and select the “Edit” button in the header. From here you’ll be able to edit your *phone number and email address or reset your password and Hookt ID.
*If your account is registered with a phone number outside of North America you will have to contact our support team at support@hookt.com in order to edit it.
To update your Hookt account with a new phone number, simply go to your profile page and select the “Edit” button in the header to edit your account information. Here you’ll be able to enter in your new phone number which upon verification will be tied to your existing account.
*If your account is registered with a phone number outside of North America you will have to contact our support team at support@hookt.com in order to edit it.
Once you tie your phone number and/or email address to your account you can choose whether or not it will be visible to your Hookt friends. If you turn this feature off, your Hookt friends will only be able to see your Hookt ID.
Your display name, profile photo and Hookt ID are displayed on http://m.hookt.com/u/[your Hookt ID]. This is a customized invite page that is displayed when you send an invite to your friends (by SMS or Email), or when you share your Hookt ID through facebook, Twitter, or other social applications.
Your email address and phone number can only ever be visible to Hookt friends. From your Profile page, you can choose whether or not to share this information.
Don’t worry you can always connect to Facebook even after creating a Hookt account. Go to your profile page and select the “i” icon to edit your account details. Simply select the Connect with Facebook button and follow the Facebook sign in flow. Once signed in we will scan your Facebook friends and let you know if we find anyone that’s already on Hookt.
To turn the alert sounds off for Hookt select the Android menu button within the app, then tap Settings and check the Notification Settings on or off.
Go to the “Profile” page and select the image area. You will then have the option of taking a new picture with the camera on your phone, or selecting an existing photo from your phone.
We do our best to connect you with other Hookt users, but at least one of you needs to have the other’s contact to be able to connect. You can manually add someone by selecting the Add Friends button at the top of the “Friends” page and entering their phone number, email or Hookt ID.
While we try to make as many connections as we can on our end you can manually add friends via phone number, email, or Hookt ID by selecting the Add Friends button at the top of the “Friends” page. You can also post your Hookt ID on Twitter.
Creating a group chat is easier than ever! Go into an open chat or start a new one and then select the group button in the top right corner (or select the BlackBerry Menu option for ‘Add Participants’). You can have up to 10 members in each group chat.
To block a contact, select the contact from the “Friends” page to bring up their profile page. From here, select the Block Friend option.
There are three easy ways to delete a friend when you have their profile tile highlighted on the “Friends” page. You can click and hold over the tile, or select the BlackBerry Menu option for ‘Delete’, or press the ‘Delete’ key on your keyboard. Each of these options will provide you with options to ‘Delete’ or ‘Delete-and-Block’. ‘Delete-and-Block’ will prevent friends from getting auto added back to your friends list, but you can always manually add friends back through the Add Friends page.
There are three ways to go about deleting a conversation. Once you highlight the conversation you want to delete, you can either select the ‘Delete’ key on your keyboard, or click and hold over the conversation, or select the BlackBerry Menu option for ‘Delete’. Each of these options will provide you with an option to ‘Delete’ the conversation.
When in a one-on-one conversation, every message you send will have a symbol on the right hand side.
• Two circular arrows appear when the message is sending.
• A white checkmark appears when the message has been sent.
• A blue checkmark with an ‘R’ above it appears when the message has been delivered and read.
• An ‘x’ appears if the message fails to send.
Hookt makes it easy to save all your favorite photos! Any photos that you take within the app will be saved to your photo album automatically, but if you want to save a photo that someone has shared with you simply select it from within the conversation to open up the fullscreen view and click the ‘Save’ option in the BlackBerry Menu.
In any chat, there is a small “smiley” icon to the right of the text entry field where you write your messages. Clicking on this icon will trigger a popup with all our available emoticons.
To change the sound profiles for Hookt go to your device sound profiles and follow these steps:
OS4.5:
• Select ‘Advanced’
• Use the BlackBerry Menu to click ‘Edit’
• Choose Hookt Message
OS5.0:
• Select ‘Set Ring Tones/Alerts’
• Choose ‘Other’
• Choose Hookt Message
OS6.0 & OS7.0:
• Select ‘Change Sounds & Alerts’
• Select ‘Sounds for Selected Profile’
• Select ‘Other Applications’
• Choose Hookt Message
You can edit your name, phone number, email address, password and picture from your “Profile” page. Either select the profile picture or the Edit button from the “Profile” page to change your information.
We will be supporting facebook connect soon, so you can easily add your facebook friends to Hookt. Please continue to update as new versions become available.
Hookt is available across all platforms.
iPhone, iPod, iPad:
All iPhone devices running OS 4.0 and up are supported, as well as iPod and iPad. Available on the App Store.
Android:
All Android devices are supported. Available on the Android Market.
BlackBerry:
All BlackBerry devices running OS 4.5 and up are supported. Available on BlackBerry App World.
Other Smartphones:
Other Smartphone devices, such as the Samsung Bada, Palm Pre, Palm Pre 2 and Windows Phone 7 are supported. Available by visiting www.Hookt.com on your mobile device.
Desktop Computer:
All desktop browsers are supported. Available by visiting www.Hookt.com from your desktop computer and selecting the Sign In or Join buttons at the bottom right of the page.
We do our best to connect you with other Hookt users, but at least one of you needs to have the other’s contact to be able to connect. You can manually add someone by clicking on the “+” in the top right corner of the Friends page and entering their phone number, email, or Hookt ID.
While we try to make as many connections as we can on our end you can also manually add friends by clicking on the “+” icon in the top right corner of the Friends page. Here you can add friends via phone number, email, or Hookt ID or connect with your Facebook friends.
To block a contact, select the contact from the Friends page to bring up his or her profile. From here, select the “Block Friend” button on the top of the page.
Select the friend profile tile on the “Friends” page to open their profile page. Select the ‘Delete’ button on the top right. If you would like to prevent them from getting auto added back to your friends list, block them first. You can always manually add friends back through the Add Friend page.
When in a one-on-one conversation, every message you send will have a little dot beside it. This dot will turn blue to confirm when a message has been delivered and read.
In any chat, there is a small “smiley” icon just to the left of the text entry field where you write your messages. Clicking on this icon will trigger a popup with all our available emoticons.
If you need to edit any of your account details, simply go to your Profile page and select the “i” icon. From here you’ll be able to edit your name, phone number, email address or password.
To update your Hookt account with a new phone number, simply go to your profile page and select the “Edit” button in the header to edit your account information. Here you’ll be able to enter in your new phone number which upon verification will be tied to your existing account.
*If your account is registered with a phone number outside of North America you will have to contact our support team at support@hookt.com in order to edit it.
Once you tie your phone number and/or email address to your account you can choose whether or not it will be visible to your Hookt friends. If you turn this feature off, your Hookt friends will only be able to see your Hookt ID.
Go to the Add Friend page by selecting the ‘+’ icon on the top right of the “Friends” page. Select the ‘Add via Facebook’ button and follow the Facebook sign in flow. Once signed in we will scan your Facebook friends and let you know if we find anyone that’s already on Hookt. You can also do this by selecting the ‘Connect to facebook’ button by going to the ‘i’ icon on the top right of your Profile page.
The web version does not currently support this feature, it will be available soon.
